Return Policy

Return Policies

This section applies to products received that are defective/damaged/missing parts. If products have a manufacturer/vendor warranty, Applicant must first exhaust its rights with the warranty provider.

Otherwise, the following terms apply:

1. No returns will be accepted without prior authorization of B2BMA;
2. Return authorization must be obtained and the product must be received within 10 days of the authorization issuance;
3. Original shipping & handling charges are not refundable;
4. Applicant is responsible for shipping and proof of delivery on all returns (retain all tracking information from the shipper until credit; B2BMA requires that return shipments be properly packed and fully insured);
5. Returns are subject to a restocking fee of 15% and all non-product related fees (such as installation charges or special delivery instructions) are not refundable; and
6. Unauthorized returns will not be accepted. All returns must be in original condition, including packaging, documentation, warranty cards, manuals and accessories. Any missing items will be subject to a replacement charge.

Have questions? Contact customercare@b2bmobileauction.com or call us at 443-301-1787.